We are a growing team that is navigating towards the same goal of developing Indonesia’s e-commerce potential. Our team is fueled with the spirit of continuous exploration and collaboration within our working environment.
Advantages of Working At SIRCLO
We appreciate your professional capabilities and the complexity of role based on performance and results.
Enrich Your Professional Experience
Working at SIRCLO grants you the opportunity to explore the fields you’re passionate about and gather more experience in it.
Supportive Culture & Environment
We establish an enjoyable work environment where you have the chance to be innovative, creative, and implement new ideas.
Join SIRCLO’s Team
Back-End Software EngineerBSD Tangerang
Design, develop, test, deploy, maintain and improve software.
Manage individual project priorities, deadlines and deliverables.
Mentor other team members.
S1/Bachelor’s degree in Computer Science, similar technical field of study or equivalent practical experience.
Experience with server-side web frameworks such as Django, Laravel, or Node.js.
Working proficiency and communication skills in verbal and written English.
Open to exploring, learning, and implementing new technologies and concepts.
Interest and ability to learn other programming languages as needed.
Understand relevant software engineering and computer science concepts.
Include your resume (curriculum vitae) with past portfolio
State your expected salary and availability status
Maintain customer records by updating account information
Handle live chat and complaints from customers through marketplace platforms (Tokopedia, Shopee, Lazada, Bukalapak, Blibli, etc)
Handle refund, return and exchange items from marketplace platforms
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Female/Male with maximum age of 27
Have a minimum of 1-year experience in customer service or call centre
Able to multitask
Good computer skills
Handling customer queries through phone, chat and email
Available to work in shifts
Able to work based on target
Resolving customer issues quickly and efficiently
Familiar with marketplaces, such as Tokopedia, Shopee, Lazada, Bukalapak, Blibli, etc
Available to start working immediately in Yogyakarta